Mentor, OH Reviews

5

2026-07-28T05:34:09.342Z • Google

From start to finish, the entire experience was exceptional. Joe brought flooring samples directly to our home, which made the selection process so much easier. After taking the time to understand exactly what we were looking for, he thoughtfully narrowed down the options he brought, which kept us from feeling overwhelmed like we would have been walking through a flooring showroom with hundreds of choices. He truly listened to our needs and recommended the flooring that was the best fit for our home rather than simply trying to make a sale. Communication throughout the entire process was outstanding. They kept us informed every step of the way with emails explaining what to expect next, and even included thoughtful personal touches like thank-you notes that made us feel valued as customers. Serge and his installation crew were friendly, efficient, and respectful of our home. They did beautiful work, and when the job was complete, they cleaned everything up thoroughly. The craftsmanship and professionalism of the entire crew were evident from start to finish. What impressed me most, though, was the follow-up after the installation. Both Joe and Edgar personally reached out to make sure we were completely satisfied with the finished product. It’s rare to find a company that is so committed to customer service from beginning to end. We genuinely felt like everyone went out of their way to ensure we were happy throughout the entire process. I would highly recommend this company to anyone looking for new flooring. Their commitment to customer service, quality workmanship, and attention to detail made the entire experience stress-free and enjoyable.

Penny Hamm

5

2026-07-26T05:34:09.81Z • Google

I couldn’t be happier with the experience from Floor Coverings International. From the initial consultation to the final installation, the entire team was professional, knowledgeable and attentive to every detail. The installer Serge, was courteous, respectful of my home and the quality of work is superb. My expectations were exceeded and I will certainly be using them again for future projects.

Jason Baker

5

2026-07-20T05:34:10.294Z • Google

The whole process was great! Communication was wonderful and the product is awesome! Now I want to upgrade the floors in the rest of the house! Thank you!

Ann Shanley

5

2026-07-18T05:34:07.485Z • Google

What a great experience from start to finish. I hate home remodeling, such a mess and a pain. My husband and I went to see Joe at his office. He then came to our home with samples. He was very knowledgeable and explained all the differences in carpets and recommended what we probably needed with animals. I wrote him a check for half the job, which was much less than I thought it would be, and he said it would be between 2 and 4 weeks. (I received a thank you message from Joe in the mail, who does that?) 2 weeks later I received a message that my carpet was in and they could install whenever I was ready. (I still had to paint) The following week Nehemias and his partner showed up right on time. We had removed the small items but they had to deal with our very, very heavy furniture. They were doing 2 bedrooms and they were finished in less than 4 hours. Carpet swept and furniture right back where it started. I received a follow up message asking how everything went. My floors are beautiful. I would definitely recommend Floor Coverings International!

Leigh Weston

5

2026-07-12T05:34:10.567Z • Google

The best out there.

Karen Osolin

5

2026-07-04T05:34:07.375Z • Google

Carpet arrived earlier than expected. Installers were efficient and finished with lots of time left to get the room back in order.

Fred

1

2026-07-03T05:34:09.94Z • Google

Richard Singer

5

2026-07-03T05:34:09.94Z • Google

Floor coverings did a excellent job installing carpet in my basement, they were on time, cleaned up after the installation & the price was very reasonable.

Michael Henderson

5

2026-07-01T05:34:07.099Z • Google

Serge did an excellent job with my floor install. The entire process...from initial call, to coming to my home to provide an estimate, to scheduling the work, and finally to the finished job. They provided follow ups every step of the way. The whole team did great. I would not hesitate to use them again. And to think, I found them on Google!!

Ann Curtis

5

2026-06-26T05:34:07.274Z • Google

Very professional and good at what they do. Five stars all the way. Highly recommend for any flooring needs. Thanks.

Paul Burleson