Customer Experience
The Floor Coverings International customer experience is what really
separates our company from our competition. It is made up of several simple and
integrated steps that all add up to us exceeding your expectations. We pledge to
you that we will always strive to deliver the following:
- However you first contact us, you will be listened to, and we will gather all the
necessary information from you to ensure that our in-home and complimentary design
consultation will be productive and satisfactory to you.
- You will receive confirmation of your appointment with us.
- We will arrive for our appointment on time and fully prepared to design a flooring
solution that will inspire you.
- We will always respect your home.
- Your Design Associate will create a custom solution that inspires you.
- You will have a proposal and a design suggestion in your hand within 48 hours of
our appointment.
- We will take all possible steps to ensure that the installation process is smooth
and successful.
- We will confirm your scheduled installation and we will arrive on time.
- We guarantee our workmanship, and upon the completion of your installation we will
walk you through the work and review the maintenance and upkeep requirements of
your floor.
- We are always available to you, and will stay in contact with you, should you have
further questions or would like additional flooring design and inspirational solutions.